Posted: 14 Oct 2015
Tags market change, loyal customers, Mobile, generate leads, business, sales, search, customer engagement, customer feedback, customer behaviour, Smartphone, social media, digital marketing
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Consumer behaviour and expectations have forever changed. With powerful phones in our pockets, we do more than just check the time, text a spouse, or catch up with friends. We turn to our phones with intent and expect brands to deliver immediate answers. It’s in these I-want-to-know, I-want-to-go, I-want-to-do, and I-want-to-buy moments that decisions are made and preferences are shaped.
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